refund policy

Refund Policy – Alpha IPTV
Last Updated: [03/22/2025]

At Alpha IPTV, we strive to provide our customers with high-quality IPTV services and an exceptional viewing experience. Due to the nature of digital content and subscription-based services, we have established the following refund policy to ensure fairness and transparency for all parties.

1. General Policy

All sales of Alpha IPTV subscriptions are final. Once a subscription is purchased and access to our services is granted, we do not offer refunds or exchanges unless explicitly stated otherwise in this policy or required by applicable law.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Service Failure: If our services are completely non-functional due to technical issues on our end, and our support team is unable to resolve the issue within a reasonable timeframe.

• Duplicate Purchases: If you accidentally purchase the same subscription plan more than once, we will refund the duplicate purchase upon verification.

• Unauthorized Charges: If you believe your payment method was charged without your authorization, please contact us immediately. We will investigate and issue a refund if the charge is confirmed to be unauthorized.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of Mind: If you decide you no longer want the service after purchasing.

• Technical Issues on Your End: Problems related to your internet connection, device compatibility, or personal setup.

• Partial Usage: If you have used the service for any portion of the subscription period.

• Violation of Terms: If your account is suspended or terminated due to a violation of our Terms of Service.

4. How to Request a Refund

If you believe you are eligible for a refund under this policy, please contact our support team at [email protected] within [Insert Timeframe, e.g., 7 days] of your purchase. Include the following information in your request:

• Your full name and email address associated with your account.

• The order number or transaction ID.

• A detailed explanation of the issue and why you are requesting a refund.

5. Refund Processing

If your refund request is approved, we will process the refund within [Insert Timeframe, e.g., 7-10 business days]. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

6. Contact Us

If you have any questions about our Refund Policy or need assistance, please contact us at:
Email: [email protected]

Thank you for choosing Alpha IPTV. We appreciate your understanding of our refund policy and are committed to providing you with the best possible service.